This policy summarises typical refund and cancellation practices for NSS Business Ventures. The quotation, rental agreement, work order, or invoice for your engagement controls if terms differ. Website demo accounts and sample data have no commercial charges.
1. Scope
Applies to equipment rental, mobilisation, on-hire services, maintenance/AMC-related billable work, and other commercial services booked with NSS, unless a signed contract states otherwise.
2. Cancellations by the customer
- Before confirmed mobilisation — cancellations requested before NSS confirms scheduling/mobilisation may be accepted without charge, subject to written confirmation.
- After confirmation / near mobilisation — late cancellations may attract mobilisation, transport, crew, or preparation costs already incurred.
- Mid-hire or mid-project — early termination may be billed for minimum hire periods, demobilisation, and non-recoverable costs as per the applicable agreement.
3. Cancellations or changes by NSS
If NSS must cancel or materially reschedule due to equipment availability, safety, weather, force majeure, or operational constraints, we will notify you as soon as practicable and work on a reasonable alternative. Prepaid amounts for undelivered services may be credited or refunded as agreed in writing.
4. Deposits and advances
Security deposits, advances, or advance rentals are handled as stated on the quotation or contract. Deductions may apply for damage, shortage, excess usage, cleaning, unpaid dues, or breach of hire terms. Refundable balances are typically processed after equipment return inspection and account clearance.
5. Refunds
- Approved refunds are issued to the original payment method or by bank transfer to the paying entity.
- Processing timelines depend on banking cycles and internal finance clearance (often several business days after approval).
- No cash refunds are promised via the website; refunds require verified commercial documentation.
6. Non-refundable items
Unless otherwise agreed in writing, the following are generally non-refundable once delivered or consumed:
- Completed labour, inspection, certification, or specialised site work
- Third-party permits, logistics, or pass-through charges already incurred
- Custom fabrication or procured materials specific to your order
7. How to request a cancellation or refund
Contact your NSS account manager or call +91 88840 54348 with your quotation/PO/invoice reference. Requests should be made in writing (email or letter) so finance and operations can process them accurately.
8. Related terms
See also Terms & Conditions and Privacy Policy.